Chinese Zero to Hero

Frequently Asked Questions

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like – across any and all devices you own.

How many videos do you have?

The latest video count is available here.

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course – you decide when you start and when you finish.

Can you give me a discount code?

If you’ve passed one or more HSK exams, you can enter our Hall of Heroes and get 15% off on any of our courses.

Do I need textbooks? Where do I get them?

Yes, you will need textbooks. Our course follows the HSK curriculum using the “HSK Standard Course by Jiang Liping”. You can find links to purchase these books in this page.

Where can I download the audio, answers, or transcript that comes with the textbook or workbook?

Links to these can be found:

  • in our courses (in the intro section of each course)
  • on the publishing’s website  (See the video for instructions)
  • audio can also be found in the CD attached to your textbook, or by scanning the QR code at the back of your book.
Can I access the courses in China?

Web pages can be opened normally in China without VPN. Since the server is not in China, the speed may be slower when loading a page for the first time. Please patiently wait for up to one minute, the second load speed will be very fast. Video is provided by Wistia’s dedicated CDN network, so the loading speed of video is very fast. Browsers like Safari, Chrome or Firefox are recommended, while browsers like QQ, Baidu and UC are not recommended.

Can I download the videos?
Yes, you can download our videos and view them offline! Below every video lesson, on the bottom left of the video player, there’s a “download” button.
Can I pay with WeChat or Alipay?

Yes, details can be found on course sale pages, or you can contact Ken by WeChat (ID: kendai9).

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Are you affiliated with the textbook publisher?

No, we are in no way affiliated with the publisher of the HSK Standard Course textbooks. The links we provide on our website are only affiliated with third party sellers.

What platform do you use for the course?

We use Teachable.

Do you charge VAT (Value Added Tax)?

VAT applies to any merchant selling a product or service (including digital products like an online course) to a customer based in Europe. So if you’re based in EU, we are required to charge VAT. All of our prices are VAT-inclusive.